MoIBTT Malawi
Welcome to the Ministry of Industrialization, Business, Trade & Tourism
Republic of Malawi
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Service Charter
Ministry of Industrialization, Business, Trade & Tourism — Service Commitment
The Ministry of Industrialization, Business, Trade & Tourism (MoIBTT) is committed to providing efficient, transparent and timely services to our stakeholders. This Service Charter outlines the standards you can expect from us, what we require from you, and the cost and timelines associated with each service.
If you are not satisfied with our services, please call this number: +265 1 789 400.
Alternatively, write to:
Capital Hill, Lilongwe, Malawi
E-mail: info@MoIBTT.gov.mw
| No | WHAT WE OFFER | WHAT WE REQUIRE FROM YOU | COST | PERIOD |
|---|---|---|---|---|
| 1 | Business Registration & Licensing | Completed application form, valid identification, proof of address, and relevant supporting documents | Free | 5 working days |
| 2 | Investment Facilitation & Guidance | Business plan, investor profile, project proposal, and proof of capital | Free | 3 working days |
| 3 | Trade License Application Processing | Duly filled application form, business registration certificate, tax clearance certificate, and zoning approval | MK 25,000 | 10 working days |
| 4 | Export Permit & Certificate of Origin | Commercial invoice, packing list, bill of lading, and product specification documents | MK 5,000 | 2 working days |
| 5 | Tourism Enterprise Registration | Completed registration form, business license, health and safety compliance certificate, and facility photos | MK 15,000 | 7 working days |
| 6 | SME Development Support & Advisory | Business profile, registration documents, and needs assessment form | Free | 5 working days |
| 7 | Industrial Property Rights Registration | Patent/trademark application, proof of ownership, technical description, and search report | MK 50,000 | 30 working days |
| 8 | Policy & Regulatory Consultation | Written request outlining the issue, relevant documentation, and stakeholder identification | Free | 10 working days |
| 9 | Trade Mission & Exhibition Participation | Expression of interest, company profile, product samples, and valid trade license | Varies | 15 working days |
| 10 | Public Information & Complaints Handling | Completed inquiry or complaint form with full contact details | Free | 5 working days |